Knowledgebase - Novonode

Articles

How to Add Funds to Your Account (Account Credit) Account Credits are a prepaid balance deposited into your Novonode client account. This can be... How to Apply Credit to an Invoice Account Credit is a prepaid balance deposited into your Novonode client account that can be used... How to Cancel Your Services If you are having any issues with your service, our support team is always available to assist... How to Change PayPal Account Used for Payments 1. If you have any existing payment subscriptions on your current PayPal account, make sure to... How to Change Your Payment Method You can change the payment method for an invoice at any time using the steps below: 1. View and... How to Create a Sub-Account for Billing To create a sub-account for the billing panel, to give someone else access to perform actions... How to Enable 2-Factor Authentication on Your Account 2-Factor Authentication (2FA) adds an extra layer of security to your account, adding an... How to Enabled 2-Factor Authentication on Your Control Panel Account 2-Factor Authentication (2FA) adds an extra layer of security to your account, adding an... How to Remove A Cancellation Request For Your Novonode Service We are glad you have decided to keep your service with Novonode. To remove your cancellation... How to Request a Refund Refunds are available for any given reason within 72 hours of ordering a new service. Chargebacks... How to Reset Your Control Panel Password 1. Navigate to the control panel. 2. Click Forgot Password? and enter your control panel email... How to Reset your Account Password 1. Click the Hello, <your name> dropdown on the client area. 2. Click Change Password 3.... How to Update Account Information At Novonode, we keep some of your personal information on file so that we can contact you about... How to Upgrade/Downgrade Your Services At any time during your subscription, you can upgrade or downgrade your service to better fit... Partnership & Sponsorship Requirements Our partnership program is a great way for you to gain exposure. Our partnerships provide... What does "Pending" mean on my service? Welcome to the Novonode Knowledgebase! A common issue faced when purchasing a new service, is... How to Associate Your Discord and Billing Account We ask customers to verify themselves using our custom linking system, as well as our support pin...