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How to: 2FA Authentication Two factor authentication creates an additional layer of security to your account. We recommend... How to: Add Funds to Your Account (Account Credit) What are Account Credits? Account Credits are a prepaid balance deposited into your Novonode... How to: Add a billing subuser Adding sub-users to your account allows others to perform actions under your account such as pay... How to: Cancel a Service If you are having any issues with your service, our support team is always available to assist... How to: Create a Ticket Our support team is available around the clock to provide fast support for you. Creating a... How to: Edit Account Information At Novonode, we keep some of your personal information on file so that we can contact you about... How to: Request a refund Refunds are available for any given reason within 72 hours of ordering a new service. Chargebacks... How to: Reset your Password If you are having issues logging into your account, we have made it quick and easy to reset your... How to: Upgrade/Downgrade Services At any time during your subscription, you can upgrade or downgrade your service to better fit... Novonode - Affiliate Program Our Affiliate Program is the perfect opportunity for you to make money by sharing Novonode. Who... Novonode - Partnership & Sponsorship Program Our partnership program is a great way for you to gain exposure. Our partnerships provide... What does "Pending" mean on my service? A common issue faced when purchasing a new service, is that your order is still pending. When... How to link your Discord Account to your Billing Area Account We ask customers to verify themselves using our custom linking system, as well as our support pin...
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