We ask customers to verify themselves using our custom linking system, as well as our support pin system to ensure that we are only providing support to those users who have access to control a service. Without security measures put in place, it would be very difficult to verify that a user is who they say they are, which could lead to another users service being edited without their consent.
1. Login to your client area account.
2. On the home page of the client area, you will see "Link Social Media" with a Discord option below it.
3. Click on Link. You will now be redirected to Discord, where you will need to login using your Discord Credentials. Once logged in, you will receive a message asking you to allow Novonode to access some of your account credentials.
4. Once you click Authorise, you will be greeted with a confirmation screen showing a successful or failed link.
Note: Do not worry, we do not store any information from your Discord Account during this process apart from your Discord User ID, Username and Discriminator, which is already public information.
If you require further assistance, please contact our support at: https://billing.novonode.com/submitticket.php
