Refunds are available for any given reason within 72 hours of ordering a new service. Chargebacks or payment disputes on any payment platform will result in a loss of eligibility for a refund under our Terms and Conditions. All refund requests will be handled via creating a ticket inside the client area and reviewed by Management.
1. Login to your client area account.
2. Open a support ticket.
3. Select the Refunds department.
4. Provide a detailed explanation for your refund.
If you require further assistance, please contact our support at: https://billing.novonode.com/submitticket.php
