1. Login to your control panel account.
2. Navigate to your Minecraft Server and click on the File Manager tab on the sidebar menu.
3. Click on your server.properties file, and find the line that shows 'online-mode'.
4. Change this value from true to false, and restart your server.
If you require any further assistance, please contact our support at: https://billing.novonode.com/submitticket.php
